In a recent blog post, I explored the characteristics of a high-performance team. Today I want to discuss how to promote a non-negotiable culture of success. The biggest mistake I made when first implementing the high-performance framework, was assuming that this great...

I think we can all agree that any customer-facing business will always have complaints. We all do the best we can to attend to our customer's needs however some customers don’t align with our vision or priorities, and sometimes things go wrong. Always taking the glass...

Attracting new clients to your property management business isn’t the only marketing you should be doing. Companies today should continuously be promoting themselves to the every evolving recruitment pool, to ensure they are attracting good quality, high performing tea...

Many people approach me about how to get their teams performing better and how they can make their business more attractive to them. They find their teams are always overworked and as a result, they are leaving to go to similar roles with competitor businesses and are...

I’ve been doing quite a bit of work with clients in recent months around when to recruit new team members into the business. Some of the feedback is that they hire too late and others think they hire too early. Recruitment is often not just a financial decision for the...

Now that I have your attention; Business risk is not the sexiest subject in property management, but it is an essential one. Of all the businesses I work with, risk management is by far the least engaging topic to talk about. I used to think it was my super soothing vo...

The property management industry allows us to evolve our business to offer in an effort to maximize efficiency and increase profit.

In a couple of previous blogs, we discussed the business point of difference and how we can recruit to it, implement it into our systems and procedures and endorse it into in the day-to-day. In this blog, I wanted to continue and explore how the culture of the business...

Each business has its strategy or priority when comes to new business aspirations. Smaller companies often grow organically through referral and local branding, while larger firms spend much of their time fending off natural attrition before the can even get runs on th...

Business owners often put a great deal of effort into pulling together a business plan and defining the business goals. Many hold team days to endorse the plan and put initiatives in place to execute on it. When talking to team members though, I often get asked, what s...