Growth | Performance | Wealth

A high performing team demands a rigid policy and procedures manual. The framework of a high performing team draws a connection between the position descriptions, key performance indicators and the policy and procedures guide. Without an up to date version, it is difficult to successfully onboard new team members, upskill existing team members and drive autonomy and accountability across the business. In a previous post, I discussed the best way to create a policy and procedu

Mystery shopping has been around for many years, since the 1940’s in fact. It was originally used to assess the integrity of employees. As mystery shopping evolved, it has become more common to use it as a tool to compare the services of one company to another. In the property management industry, we use it to define our point of difference from our competitors and endorse it internally into our policy and procedures. I work a lot with businesses that understand what a ‘point

I have spoken in previous posts about the career platform. Just to recap. Each member of the business is responsible for building their own career, as is each business owner or manager tasked with supporting this, by providing a platform in which the team can build their career. These would include having a position description for each role; outlining areas where each team member can upskill and evolve; a career progression plan; 1-on-1 meetings; and scheduled training and m

I remember my first job in property management, it was a leasing role with a boutique agency in Brisbane. I had no idea what the job entailed however, like many reading this blog, I worked hard and learnt quickly, on the job. I have spoken to many other people who also ‘fell’ into property management, but now genuinely enjoy what they do. I truly wanted to turn property management into a career, but where was the career path? No one had ever really defined one. We call the sk

One thing that I promote is the integration between the property management business and the property sales business. In a very general way there are two types of real estate businesses. Broker centric and property management centric. The broker centric business is sales driven. It most likely has a large sales team where the owner is also the broker. Generally in these businesses the property management department takes second tier to the sales business. In a property manage