Growth | Adam Hooley

Leveraging Complaints to Promote Growth

I think we can all agree that any customer-facing business will always have complaints. We all do the best we can to attend to our...

Do you know what your new business acquisition costs are?

Each business has its strategy or priority when comes to new business aspirations. Smaller companies often grow organically through...

Is your data costing you new business?

No one would ever challenge that property management is a data-driven business, but what I do find interesting is that many companies I...

Bridging the gap between property management and sales

One thing that I promote is the integration between the property management business and the property sales business. In a very general...

Is there a divide between your new business team and your property managers?

Property managers are system focussed and are more often than not, salary based employees. They lean more towards being in a stable and...

Your rent roll is its own sales market place

It is becoming more popular these days to have a property management only business. The marketplace has noticed that some sales or broker...

Increasing the performance of your new business team.

So you have decided to employ a business developer to grow your business, that’s awesome! Now what do they do? Generating and securing...

How are you paying your new business team?

For an agency, growth is a critical factor to both, building the rent roll as an asset, and offsetting natural attrition. As the agency...

What 'non growth' duties is occupying your growth team?

Every time I say the word growth to a principal, their ears prick up. I come across very few principals who aren’t excited about the...

Are you collecting your oppositions data?

At a recent event I attended, the question was asked from the group, “How do I get my sales people to refer investment sales to the...