Growth | Performance | Wealth

The landscape of the property manager's role is constantly changing. New regulations, compliance, landlord's expectations and market conditions all require constant learning to stay current. That’s just for existing property manager, that have spent years mastering their trade. What if you are new to the industry? We have discussed in previous blogs things like induction, training and upskilling. These are usually related to core property management tasks. How to issue a work

Collaboration has been a recent addition to my vocabulary. I have always done it in varying ways and have encouraged other teams, that I have worked with, to do it also however, in property management, we don’t call it collaboration. Let me pitch this example to you; I go out to do a routine inspection and, for some weird reason, the tenant has removed the wall between the garage and the fourth bedroom, in a home that is less than 12 months old. I’m so taken back, I quickly f

Communication, both down into your team and between your team members, at the lowest level, is an important cog in the business. Whilst the context to seeking feedback from the team lies mainly in one-on-one sessions, keeping the team involved in other things including, updates on business goals, KPI’s, procedure training and system changes, just to name a few, should be done in set meetings with a clear agenda and purpose. When you consider the meeting cycle, there is a hier

Keeping track of what's going on in the agency can be difficult. Traditionally, you would need to have access to your trust accounting software, plus any other software the agency is using. These programs usually only show data at a point in time, meaning they are very unforgiving when it comes to trend mapping or trying to implement changes to systems or procedures to ensure the agency remains dynamic at all times. When it comes to monitoring agency performance on a weekly b

I have worked with many agencies that have a strong focus on their customers. In a true customer centric business, the team rally together to ensure their internal systems and process are supporting what they tell their clients. I have worked in many agencies where they have made a commitment to their clients through a service agreement. If they commit to returning phone calls to their customers within two hours, they ensure they have a system to both measure this and deliver