December - 2017

How does your team learn from each others experiences and mistakes?

The landscape of the property manager's role is constantly changing. New regulations, compliance, landlord's expectations and market...

Do you have a collaborative culture?

Collaboration has been a recent addition to my vocabulary. I have always done it in varying ways and have encouraged other teams, that I...

Do meetings have a purpose?

Communication, both down into your team and between your team members, at the lowest level, is an important cog in the business. Whilst...

How do you keep track of what's going on in your business?

Keeping track of what's going on in the agency can be difficult. Traditionally, you would need to have access to your trust accounting...

Client surveys! What you should be doing.

I have worked with many agencies that have a strong focus on their customers. In a true customer centric business, the team rally...