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September 16, 2018

Attracting new clients to your property management business isn’t the only marketing you should be doing. Companies today should continuously be promoting themselves to the every evolving recruitment pool, to ensure they are attracting good quality, high performing tea...

September 9, 2018

Many people approach me about how to get their teams performing better and how they can make their business more attractive to them. They find their teams are always overworked and as a result, they are leaving to go to similar roles with competitor businesses and are...

September 2, 2018

I’ve been doing quite a bit of work with clients in recent months around when to recruit new team members into the business. Some of the feedback is that they hire too late and others think they hire too early. Recruitment is often not just a financial decision for the...

July 20, 2018

Business owners often put a great deal of effort into pulling together a business plan and defining the business goals. Many hold team days to endorse the plan and put initiatives in place to execute on it. When talking to team members though, I often get asked, what s...

June 15, 2018

What’s the first thing that goes through your mind when a property manager leaves your business? If you are a business owner, it might be recruitment! “Where am I going to find another good property manager.” As a team member, it may be more like, “now we need to train...

June 1, 2018

When talking to business owners about their teams, there is a common theme around staff absence. No one is concerned about their team members taking leave, calling in sick or attending external training, but most are perplexed with what the most efficient way is to cov...

May 25, 2018

When I started in the property management industry many moons ago, recruitment was very reactive and more often than not, you picked from a pool of property managers that may or may not, be experienced enough to pass the 'sink or swim' test, our rigid induction process...

May 18, 2018

I have discussed how to influence the culture of your business in previous posts. I have also discussed the importance of having a Mission, Vision and Values (MVV) statement for your business. These are essential frameworks that bind your team together and give them cl...

April 27, 2018

A high performing team demands a rigid policy and procedures manual. The framework of a high performing team draws a connection between the position descriptions, key performance indicators and the policy and procedures guide. Without an up to date version, it is diffi...

April 13, 2018

I have spoken in previous posts about the career platform. Just to recap. Each member of the business is responsible for building their own career, as is each business owner or manager tasked with supporting this, by providing a platform in which the team can build the...

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