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September 23, 2018

I think we can all agree that any customer-facing business will always have complaints. We all do the best we can to attend to our customer's needs however some customers don’t align with our vision or priorities, and sometimes things go wrong. Always taking the glass...

July 6, 2018

Property management was once simple. You had a small business, a loyal client following, a couple of great staff and everything just worked. Over time businesses started getting bigger, landlords became savvier, and the team was wanting to develop their careers. Now do...

June 29, 2018

We have explored the point of difference in a previous blog in the context of embedding it into the business recruitment process. Your point of difference is integrated into the entire business from recruitment, procedures, team culture and how you portray it to your c...

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