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September 30, 2018

In a recent blog post, I explored the characteristics of a high-performance team. Today I want to discuss how to promote a non-negotiable culture of success. The biggest mistake I made when first implementing the high-performance framework, was assuming that this great...

September 9, 2018

Many people approach me about how to get their teams performing better and how they can make their business more attractive to them. They find their teams are always overworked and as a result, they are leaving to go to similar roles with competitor businesses and are...

April 12, 2018

I remember my first job in property management, it was a leasing role with a boutique agency in Brisbane. I had no idea what the job entailed however, like many reading this blog, I worked hard and learnt quickly, on the job. I have spoken to many other people who also...

February 16, 2018

This may sound like an obvious question to most people, however I’m not talking about whether you all sit in the same office, are employed by the same company or eat lunch together. Team characteristics go much deeper than just the name and who you sit next to. You mus...

January 26, 2018

I get the opportunity to work with many great business, but even after my many years in the industry, it amazes me that most business owners are happy to budget for up to 15% losses from the business each year. I get that, in business, sometimes one needs to accept the...

December 29, 2017

The landscape of the property manager's role is constantly changing. New regulations, compliance, landlord's expectations and market conditions all require constant learning to stay current. That’s just for existing property manager, that have spent years mastering the...

December 22, 2017

Collaboration has been a recent addition to my vocabulary. I have always done it in varying ways and have encouraged other teams, that I have worked with, to do it also however, in property management, we don’t call it collaboration. Let me pitch this example to you; I...

December 8, 2017

Keeping track of what's going on in the agency can be difficult. Traditionally, you would need to have access to your trust accounting software, plus any other software the agency is using. These programs usually only show data at a point in time, meaning they are very...

November 24, 2017

How does your property management team cover sick or holiday leave?

November 3, 2017

I have discussed in previous blogs the different personalities that suit the role of a business developer. While most business owners naturally make a connection between the growth team and the property management team, growth team members are more aligned to the sales...

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