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December 29, 2017

The landscape of the property manager's role is constantly changing. New regulations, compliance, landlord's expectations and market conditions all require constant learning to stay current. That’s just for existing property manager, that have spent years mastering the...

December 22, 2017

Collaboration has been a recent addition to my vocabulary. I have always done it in varying ways and have encouraged other teams, that I have worked with, to do it also however, in property management, we don’t call it collaboration. Let me pitch this example to you; I...

December 15, 2017

Communication, both down into your team and between your team members, at the lowest level, is an important cog in the business. Whilst the context to seeking feedback from the team lies mainly in one-on-one sessions, keeping the team involved in other things including...

December 8, 2017

Keeping track of what's going on in the agency can be difficult. Traditionally, you would need to have access to your trust accounting software, plus any other software the agency is using. These programs usually only show data at a point in time, meaning they are very...

December 1, 2017

I have worked with many agencies that have a strong focus on their customers. In a true customer centric business, the team rally together to ensure their internal systems and process are supporting what they tell their clients. I have worked in many agencies where the...

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